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The TAC team includes a network of independent consultants and organizations that share our mission and have regular contractual relationships with us. 

Independent Consultants

Colette Croze specializes in the development of state-level strategies to develop and implement options for state-operated services competing in a managed care environment. From a national perspective, she can interpret federal and state statutes and regulations that impact the implementation of managed care financing approaches. Colette's public experience includes serving in senior management positions in mental health agencies in Missouri and Illinois. In Illinois, she was responsible for state facilities serving almost 6000 individuals.

Stephen L. Day is co-founder and former Executive Director of TAC. Steve has over 40 years of experience specializing in service system improvement and financing strategies, organizational development and management, strategic planning, interagency service coordination and integration strategies, consumer-based outcome and performance measurement, and the implementation of best practice mental health, substance use, intellectual and developmental disabilities, aging and related human services. At TAC, Steve has provided consultation and technical assistance to over 100 state and local jurisdictions, including his work on over 25 state-level service planning, implementation and financing initiatives, and on innovative and best practice financing strategies for community-based services for people with disabilities and chronic conditions, specifically with regard to Medicaid plan and waiver services financing and management. Steve has provided consultation to numerous national policy and advocacy organizations, and has contributed to major national policy initiatives related to state level system improvements. He was among the senior consultants providing technical input and support to the President's New Freedom Commission on Mental Health, authoring a technical monograph on Medicaid's role in public mental health services, and assisting to draft recommendations related to state-level mental health system master planning and on linking mainstream service resources to supportive housing for people with mental illness. He has also published a monograph on the role of supportive housing in states' Olmstead compliance, and a manual on understanding and implementing evidence-based practices for behavioral health administrators and practitioners.

Rusty Dennison is President and founder of Parker Dennison and has 23 years of clinical, administrative, and consulting experience in a variety of behavioral health and child welfare settings. Rusty has assisted providers, governmental authorities and managed care organizations in over 40 states providing training, consulting, project management, and technical assistance in care/utilization management, provider network readiness, affiliation/partnering, accountability systems, quality improvement, restructuring, strategic planning, and management/leadership re-engineering. He has been a central team member in seven public sector managed care implementations and numerous local/regional projects including mental health, substance abuse and child welfare service areas. A long time affiliate of the nonprofit trade association, the National Council for Community Behavioral Healthcare, Rusty has specialized in public sector and community based service systems.

Nancy E. Kelly is the managing partner of a CPA firm which specializes in working with nonprofit organizations receiving government funds.  She has assisted in contract negotiations for social and health services, performed studies and evaluations of internal controls and developed corrective action plans to cure deficiencies, and prepared financial reports to meet public disclosure requirements of regulatory bodies. Most recently, she was appointed by the State of New Jersey Office of the Attorney General to conduct the orderly dissolution and distribute the assets of a fraudulent Hurricane Sandy Relief Charity.

Henry Korman is an attorney in private practice specializing in civil rights and fair housing, affordable housing development, and affordable housing compliance. His work includes a long history of advocacy for the housing and civil rights of people with disabilities and he is considered a national expert in the development of integrated PSH models that utilize mainstream housing resources. He worked extensively with TAC on our successful effort to reform Section 8 regulations that posed significant barriers to PSH development by CSH and other nonprofits. He also works collaboratively with TAC on state-level policies projects that promote and facilitate integrated, community-based affordable housing opportunities available to people with disabilities, and on policy advocacy with federal, state, and local agencies that improve access to integrated, community-based affordable housing opportunities for people with the most severe and long-term disabilities.

Kappy Madenwald has more than 20 years of clinical and administrative experience in behavioral health. Previously the Director of Clinical Services at Netcare Corporation, the primary provider of mental health, alcohol and other drug crisis and assessment services in Columbus, OH, Kappy has extensive experience in mobile, community-based and hospital-based delivery and management of crisis intervention services. She specializes in the design, implementation and evaluation of person-centered service delivery systems - including comprehensive state or community crisis systems - that are integrated at a systems and direct care level, are delivered in a fashion that promotes self-direction and recovery, are least restrictive/least intensive in nature and that are designed to assure timely and purposeful movement through care. Kappy has worked directly on state level service planning and implementation initiatives in Massachusetts, Maryland, Iowa, North Carolina and Georgia and at a regional/local level in Oregon, Pennsylvania and California. She has also provided direct TA to numerous county, regional or local authorities or nonprofit organizations throughout the U.S. Kappy was a principle contributor to TAC's monograph: A Community-Based Comprehensive Psychiatric Crisis Response System (TAC 2005). In addition, she is the Director of Operations for the Annapolis Coalition on the Behavioral Health Workforce, which is dedicated to improving the recruitment, retention, training, and performance of the prevention and treatment workforce in the mental health and addictions sectors of the behavioral health field.

John Morris has extensive experience in the management and executive leadership of clinical programs and systems of care for adults and youth with mental health and substance use conditions. In addition, he has been an educator and researcher and is a national expert on workforce development in behavioral health, having both consulted and published extensively in this area. He is currently a consultant to four states on policy, financing and behavioral health elements of juvenile justice reform. He has experience in cross-systems program and policy development, and has advised states and foundations on information sharing for policy development and program evaluation. John has worked in multiple jurisdictions on the implementation of evidence-based practices. In addition, he is currently editing the 2nd edition of Turning Knowledge into Practice, a manual for administrators on selecting and implementing Evidence-Based Practices. John is a former state executive (deputy director and director of the South Carolina Department of Mental Health) after a long career in public behavioral health. He was professor and director of health policy studies in the Department of Neuropsychiatry and Behavioral Sciences at the USC School of Medicine, where he retains a clinical appointment as professor of neuropsychiatry and behavioral sciences. He is a former vice-president of Comprehensive NeuroScience, Inc., and currently serves as Chair of the Board of Directors of Mental Health America.

Ann O'Hara is the co-founder and former Associate Director of TAC. Ann is nationally known for her public policy work to expand affordable and permanent supportive housing opportunities for people with disabilities and for her expertise in housing programs for people who are homeless or at-risk of homelessness. She has over 30 years of experience in federal, state and local affordable housing policy and is an expert in the use of federal affordable and subsidized housing programs to meet the needs of vulnerable low-income populations. At TAC, Ann provided consultation on permanent supportive housing in more than 30 states, and led major and successful technical assistance initiatives in 15 states to create interagency partnerships between housing and human services systems to expand permanent supportive housing for people with disabilities. Working with the Washington, DC-based Consortium for Citizens with Disabilities Housing Task Force (CCD), Ann has successfully advocated for national housing policy initiatives and developed legislative proposals leading to the creation of more than 100,000 new subsidized housing opportunities for people with disabilities. Ann also led a successful effort to modernize and reform the U.S. Department of Housing and Urban Development's (HUD) Section 811 Supportive Housing for Persons with Disabilities program through enactment of the Frank Melville Supportive Housing Investment Act of 2010. She has testified before Congress, and authored numerous publications and studies on expanding affordable and permanent supportive housing for people with disabilities. Ann has served as an expert consultant on these issues for federal agencies including the Substance Abuse and Mental Health Services Administration (SAMHSA), HUD, the White House Office of Management and Budget, and the White House Domestic Policy Council. She was lead author of the Homeless and Housing Background Paper published by the President's New Freedom Commission on Mental Health, and led TAC's consulting team which provided expert technical assistance on SAMHSA's Permanent Supportive Housing Evidence-Based Practice kit.

Susan Parker is Executive Vice President and co-founder of Parker Dennison, and has significant experience in the fiscal and operational aspects of publicly funded community behavioral health systems, having worked with providers, state and local funding authorities and managed care organizations in more than 40 states. Ms. Parker focuses on assisting with design and implementation of new and re-structured service, reimbursement, regulatory and managed care initiatives, bringing her extensive experience with provider operations for a practical approach. Ms. Parker has extensive hands-on experience assisting providers in making the operational adjustments necessary for successful performance in fee for service Medicaid rehabilitation environment having worked with hundreds of providers in large group training and individual provider site visit settings. She is a certified public accountant and has a Master's from the University of Denver.

Charleen Regan has worked in affordable and supportive housing development for over 35 years. Ms. Regan has worked extensively with state housing agencies, intermediaries and foundations on strategies to produce affordable, integrated housing for homeless families, individuals and persons with disabilities. She has also assisted CDCs and service providers to develop or access affordable housing for a variety of residents requiring specialized or supported housing. Until beginning her consulting practice in 1999, she was the senior program manager at Community Economic Development Assistance Corporation (CEDAC) in Boston, MA. At CEDAC, Charleen managed the lending and underwriting staff for the Commonwealth's supportive housing capital programs, providing technical assistance and pre-development and permanent loans to nonprofit developers and service providers to build their capacity to create affordable supportive housing.

Naomi Sweitzer has eighteen years of consulting and nonprofit leadership experience as well as extensive knowledge of housing and homelessness programs and policies at the federal, state and local levels. Her expertise includes creating and managing housing solutions to homelessness, in addition to providing strategic leadership direction, financial management, staff supervision and development, program development, management of external relationships, public policy advocacy, evaluation and outcome measurement, training design, grants management and fundraising within organizations.


Human Services Research Institute (HSRI) has provided consultation and conducted research efforts at the state and federal levels for over 35 years in the fields of intellectual and developmental disabilities, substance use and prevention, mental health, and child and family services. HSRI works to assist public managers and human service organizations to develop services and supports that work for children, adults, and families; enhance the involvement of individuals and their families in shaping policy, priorities and practice; improve the capacity of systems, organizations, and individuals to cope with changes in fiscal, administrative, and political realities; and expand the use of research, performance measurement and evaluation to improve and enrich lives.